Terms of Service

BRAVO BRV LIMITED is a limited company registered in England and Wales. You can contact us at [email protected].

These Terms, together with our Privacy Policy, form the entire agreement between you and us for the Service. The English-language version is authoritative; translations are provided for convenience.

AceLoop is an AI-powered coding-practice platform: a catalog of verified programming problems judged in a real code-execution sandbox, AI-generated lessons and learning roadmaps, an AI mentor and code-review coach, voice mock interviews with AI interviewers, spaced-repetition review, community discussions and a shared problem library, streaks, leagues, and leaderboards. The Service is for personal learning and interview practice.

• You must be at least 13 years old to use the Service. If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these Terms on your behalf.
• Provide accurate information and keep it current. You are responsible for all activity under your account — keep your credentials secure and tell us promptly at [email protected] if you suspect unauthorized use.
• One personal account per person. Don't share, sell, or transfer your account.

AceLoop offers a Free plan and paid subscription plans (currently Pro and Max), billed monthly or yearly.

• Prices include VAT. The price you see at checkout is the price you pay, inclusive of UK VAT where applicable.
• Auto-renewal. Paid plans renew automatically at the end of each billing period at the then-current price until you cancel. You authorize us and our payment providers to charge your chosen payment method on each renewal.
• Where you subscribe. On the web, payments are processed by Stripe. In the iOS/iPadOS app, subscriptions are sold through Apple In-App Purchase: they are billed to your Apple ID, managed in your App Store settings, governed additionally by Apple's terms, and Apple handles their renewals, cancellations, and refunds.
• Price changes. We may change prices for future billing periods. We will give you reasonable advance notice (at least 30 days for an increase), and you can cancel before the change takes effect. Promotional prices apply only as described at the time.
• Trials. Where we offer a free trial, your paid plan starts and your payment method is charged automatically when the trial ends unless you cancel first. Trials are limited to one per person.

If you are a consumer in the UK (or EU), you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days of purchasing a subscription or top-up, without giving a reason.

• Immediate access. When you buy, you ask us to make the Service (a digital service and digital content) available to you immediately, rather than waiting out the 14 days.
• If you cancel within 14 days, we will refund what you paid, less a proportionate deduction for the service already supplied — including the value of any credits you have used — up to the point you told us you wanted to cancel.
• How to cancel: email [email protected] with a clear statement (e.g. “I wish to cancel my purchase of [plan/top-up] made on [date]”) within the 14-day period. We will refund using your original payment method within 14 days of your notice.
• Apple purchases are refunded through Apple's own process (reportaproblem.apple.com) rather than by us.

• Cancel anytime. Cancellation takes effect at the end of the current billing period; you keep paid access until then, then drop to the Free plan (keeping your account, progress, and any unexpired top-up credits). Manage web subscriptions from your billing page; manage App Store subscriptions from your Apple account.
• Refunds. Beyond your 14-day cooling-off right and your statutory rights, payments are non-refundable and partial periods are not refunded, except where we choose to make a goodwill refund.
• Faulty digital content. Under the Consumer Rights Act 2015, digital content and services must be as described, of satisfactory quality, and fit for purpose. If something we supply is faulty, you are entitled to a repair or replacement — and if we can't fix it, to some or all of your money back. Contact [email protected] and we'll put it right.

Heavy AI features (such as generating a lesson or custom problem, running a mock interview, a lesson redesign, or audio read-along) consume credits. Each plan — including the Free plan — includes a monthly credit allowance, and you can buy one-time top-up packs.

• Your monthly allowance refreshes each period and does not roll over. Purchased top-up credits do not expire while your account is active.
• Credits are a limited licence to use features of the Service. They are not money, have no cash value, and are non-transferable. The per-feature credit prices are shown on the pricing page and may change prospectively.
• Running catalog problems, executing code against the judge, mentor chat, and daily review do not consume credits.
• If we terminate your account for a serious breach of these Terms, unused credits are forfeited. If we discontinue the Service entirely, we will refund the unused portion of prepaid amounts.

• Free plan. Every account includes the Free plan with all features enabled and a monthly credit allowance. We may adjust the free allowance prospectively.
• Student discount. Signing up with an eligible academic email domain (e.g. .edu, .ac.*) applies a student discount automatically at web checkout. The discount is offered at our discretion, is based on your email domain, and may be revoked if eligibility cannot be verified or is abused.
• Promotions. Sales and promotional offers apply only for the period and on the conditions described when offered, and cannot be combined unless we say otherwise.

You agree not to:

• Attempt to circumvent, game, or manipulate the judge, scoring, credits, rate limits, discounts, or the AI systems (including prompt-injection attacks);
• Run malicious code in the sandbox or attempt to break out of, probe, or overload it — the sandbox is for solving the exercises, nothing else;
• Access the Service by automated means, scrape or bulk-download content, or place unreasonable load on our infrastructure;
• Reverse engineer, decompile, or attempt to extract source code, models, prompts, hidden tests, or non-public content, except to the extent this restriction is prohibited by law;
• Upload or generate unlawful, infringing, hateful, harassing, or otherwise objectionable content;
• Misrepresent your identity or affiliation, or use the Service to build or train a competing product;
• Violate any applicable law or the rights of others.

AceLoop includes community spaces: problem discussions, shared solutions, a community problem library, shared roadmaps, public profiles, leaderboards, and friend features. When you use them:

• Your posts are public to other users (and shared links are public to anyone with the link). Post nothing you wouldn't want public, and no personal data of others.
• Be constructive. No harassment, hate speech, spam, advertising, or deliberately misleading solutions. Use spoiler flags where the feature provides them.
• We may moderate. We may remove or restrict any content or account that we reasonably believe breaches these Terms or harms the community, with or without notice. We are not obliged to pre-screen content and are not responsible for what users post.
• Report abuse — or content you believe infringes your rights — to [email protected]. We review reports promptly and take appropriate action, including takedown.

You retain ownership of the code and other content you create or submit (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content — and to send it to the service providers described in our Privacy Policy (for example, to run your code and generate AI feedback) — solely to operate, secure, and improve the Service.

Content you publish to community surfaces (community problems, shared solutions, comments, shared lessons) additionally carries a licence for us to keep it available to other users. If you delete your account, your comments and discussions are deleted, and community problems you published remain available in anonymized form, with your identity removed.

You are responsible for Your Content and confirm you have the rights to submit it.

The Service uses artificial intelligence (including models from OpenAI and Google, and voice technology from ElevenLabs) to generate lessons, roadmaps, hints, explanations, code review, and mock-interview conversation and scoring.

• AI output may be inaccurate, incomplete, or misleading. It is provided for practice and educational purposes only — always review and verify it before relying on it.
• AI output is not professional, legal, financial, or careers advice. Mock-interview scores and verdicts are practice simulations — not real assessments, guarantees, or predictions of employability.
• Where the sandbox judges your code, verdicts reflect real execution against our test suites; tests, like all software, may occasionally contain errors — report anything that looks wrong and we will fix it.

The Service — including its software, design, problem catalog, curated content, trademarks, and the “AceLoop” name and logo — is owned by BRAVO BRV LIMITED or its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own learning while these Terms are in effect. All rights not expressly granted are reserved. You may not copy, redistribute, or create derivative works from our content except as these Terms or applicable law permit.

The Service integrates third-party services (payment processors, authentication providers, AI providers, app stores). Your use of those services may be subject to their own terms and policies, and we are not responsible for third-party services or content. Links to third-party sites are provided for convenience only.

We work hard to keep AceLoop available and improving, but the Service is provided on an evolving basis: we may add, change, or remove features, and maintenance or events outside our control may occasionally interrupt availability. Where a change would materially reduce what you have already paid for, we will tell you in advance and you may cancel and receive a pro-rata refund of the unused portion of the current period.

You may stop using the Service at any time and may ask us to delete your account by emailing [email protected] (see the Privacy Policy for what deletion covers). We may suspend or terminate your access if you seriously or repeatedly breach these Terms, if required by law, or to protect the Service or other users — where practicable we will warn you first and give you a chance to put things right. On termination, your licence to use the Service ends; sections that by their nature should survive (ownership, licences to community content, disclaimers, liability, governing law) survive.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under UK law — including your statutory rights under the Consumer Rights Act 2015.

Subject to that: we are responsible for foreseeable loss or damage we cause by breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable when you agreed to these Terms, loss caused by events beyond our reasonable control, or loss related to business use (see Business users) — the Service is supplied for private, personal use.

To the extent permitted by law, our total liability to you for all claims relating to the Service is limited to the greater of: (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) £50.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind it, “you” includes that organization, and — in addition to the rest of these Terms — the organization agrees to indemnify BRAVO BRV LIMITED against claims arising from its users' content or breach of these Terms, and the consumer-specific provisions (sections 5, 6 and 17's consumer protections) do not apply to it.

We may update these Terms from time to time — for example to reflect new features, legal requirements, or changes to our business. For material changes we will give you reasonable advance notice in the app or by email. If you do not agree to a change, you may cancel before it takes effect; continuing to use the Service after the effective date means you accept the revised Terms.

These Terms are governed by the laws of England and Wales. You can bring court proceedings in the courts of England and Wales; in addition, if you live in Scotland you may bring proceedings in Scotland, if you live in Northern Ireland you may bring proceedings in Northern Ireland, and if you are a consumer resident in the EU you retain any protections and jurisdiction rights granted by the mandatory laws of your country of residence.

Before starting any formal dispute, please contact us at [email protected] — we aim to resolve issues informally and quickly.

Questions or complaints about these Terms or the Service: [email protected]. For privacy matters, see our Privacy Policy.